Refund Policy

Last Updated: April 15, 2026

1. Overview

This Refund Policy applies to all purchases of NotifyShield (“Service”), operated by Vanthiele LLC, located at:

1714 North McCadden Place
Los Angeles, CA 90028
United States

All payments are processed by Paddle.com Market Ltd (“Paddle”), which acts as the Merchant of Record for all transactions.

When you make a purchase, you are purchasing from Paddle, not directly from Vanthiele LLC.

2. Refund Eligibility

2.1 Initial Purchases

We offer refunds for first-time purchases under the following conditions:

Requests must be made within 14 days of the initial purchase

The request must be submitted through Paddle (see Section 5)

If approved, the full amount will be refunded to your original payment method.

2.2 Subscription Renewals

Subscription renewals are generally non-refundable

Exceptions may be made where required by law or at Paddle’s discretion

We recommend canceling before your renewal date to avoid being charged.

2.3 Duplicate or Accidental Charges

If you believe you were charged:

Multiple times for the same subscription, or

Incorrectly due to a billing error

You are eligible for a full refund of the duplicate or incorrect charge.

2.4 Fraudulent Transactions

If you believe your payment was made fraudulently, please contact Paddle immediately. Refunds will be handled in accordance with Paddle’s fraud policies.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

Failure to cancel before renewal

Partial use of a billing period

Change of mind after the refund window

Violations of our Terms of Service resulting in account termination

4. Cancellation Policy

You may cancel your subscription at any time via:

Your account dashboard, or

Paddle’s customer portal

Cancellation will take effect at the end of your current billing period. No further charges will be made after cancellation.

5. How to Request a Refund

All refund requests must be submitted directly to Paddle:

Paddle Support:
https://paddle.net/support

You may also access your purchase and manage subscriptions via Paddle’s customer portal using the email associated with your purchase.

6. Processing Time

Approved refunds are typically processed within 5–10 business days

The time it takes for funds to appear depends on your payment provider

7. Chargebacks

Before initiating a chargeback with your bank or payment provider, please contact Paddle support.

Filing unjustified chargebacks may result in:

Suspension or termination of your account

Restrictions on future purchases

8. EU Consumer Rights

If you are a consumer located in the European Economic Area (EEA), you may have additional rights under local law.

However, by purchasing and immediately accessing digital services, you may waive your right of withdrawal where permitted by law.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact

For general questions about this policy, contact:

Vanthiele LLC
1714 North McCadden Place
Los Angeles, CA 90028
United States

Email: [email protected]